At The Calm Crystal Club, every crystal
is carefully selected, checked,
photographed, and securely
packaged before being sent.
As crystals are natural items,
minor natural imperfections,
inclusions, texture variations,
colour differences, small raw edges, or
natural formations are not considered
faults or damage — these are part
of each crystal’s unique beauty.
If Your Order Arrives Damaged
If your parcel arrives damaged,
please contact us within 24 hours of
delivery with the following:
• Clear photos of the outer packaging
• Clear photos of the damaged item
• An unboxing video showing the
parcel being opened and the
condition upon arrival (where
possible)
This helps us assess the issue fairly
and supports any courier claim if
required.
Refund / Replacement Conditions
No refunds or replacements will be
issued without sufficient evidence of
damage.
If a return is approved:
• The damaged item may need to be
returned before a refund or
replacement is processed
• This allows us to inspect the
item and submit a claim with the
courier where applicable
• Refunds or replacements will only be
processed once the item has been
received back if requested
Return Requirements
Returned items must:
• Be sent back in the condition
received
• Include original packaging where
possible
• Be returned within the timeframe
provided once return approval has
been confirmed
Crystal Sizes & Product Dimensions
All measurements, weights and
dimensions provided on our website
are approximate unless otherwise
stated.
Product photographs are intended
to accurately represent each crystal
or item; however, the appearance of
size may vary depending on
screen size, device settings, image
angles and viewing conditions.
It is the buyer’s responsibility to
carefully review the product
description, dimensions and
weight provided before
purchasing.
If you are unsure about the size of an
item, please contact us before
placing your order and we will be
happy to provide additional
measurements, photographs
or size comparisons where possible.
Returns or refunds will not be
accepted solely because an item is
smaller,larger or a different scale
than expected where dimensions
and/or weight have been provided
within the product listing.
As all crystals are natural products,
slight variations in shape, size, colour,
pattern, inclusions and surface texture
are normal and should be
expected.
Colour & Screen Display Disclaimer
Colours may vary slightly between
devices, screens and lighting
conditions. We cannot guarantee
that colours displayed on your device
will exactly match the item
received.
What Is Not Covered
We cannot offer refunds,
replacements, or returns for:
• Damage caused after delivery
• Improper handling after receipt
• Accidental drops, chips, or breakages
• Minor natural imperfections,
inclusions, or variations in natural
crystal products
• Change of mind on one-of-a-kind /
personalised items (if applicable)
• Failure to provide requested evidence
within the stated timeframe
Shipping Damage Claims
If damage occurred during transit, we
may require your cooperation to
complete a claim with Royal Mail.
Failure to provide requested evidence
may result in the courier claim being
denied.
Change of Mind Returns
If you change your mind about your
purchase, please contact us within 14
days of receiving your order.
Items must be:
• Unused
• In their original condition
• Returned securely packaged
• Returned at the buyer’s expense
Return postage costs are
the responsibility of the buyer and are
non-refundable.
Any refund issued will be for the cost
of the item(s) returned only. Original
shipping/postage charges are
non-refundable, as these costs have
already been incurred in dispatching
your order.
Refunds for eligible returns will be
processed once the item has been
safely received and inspected.
If an item is returned in a used,
damaged, altered, or unsaleable
condition, a refund may be reduced or
refused.
For hygiene reasons, earrings
(if sold) cannot be returned unless
faulty.
Refunds for eligible returns will be
processed once the item has been
safely received and inspected.
Non-Returnable Items
The following items are non-
returnable unless faulty:
• Personalised/custom items
• Sale / clearance items
• Gift cards (if applicable)
Final Decision
The Calm Crystal Club
reserves the right to refuse refunds or
replacements where policy
requirements are not met.